Services

Founded in 1990, our exclusive focus is the implementation and training of Microsoft Dynamics-GP and Microsoft Customer Relationship Management (CRM). Our typical customer is between 2-20 users, 20-500 employees. We assign each customer a project team lead and customer care representative. Constant communication with and between these individuals ensures successful completion of implementation tasks within the necessary timeline and budget. Scheduling, support and training issues are routed through our help desk expeditor. Support is available on a 24/7 basis via onsite assistance, phone, email or remote dial-in access.

Our philosophy is very simple. We believe in building customer relationships and providing value. We will provide you with talented, certified professionals and a proven methodology that will meet and exceed your expectations. We sponsor free ongoing educational opportunities and client focus groups to provide our clients information about current and future products and evolving technologies impacting their business. We work with you to ensure that the investment you make in Microsoft Dynamics-GP or CRM meets the specific needs of your organization, both now and in the future.

Business Process Review

This initial phase of the implementation expands upon your previously expressed requirements by performing specific interviews of personnel and observation of business processes. The objective is to define existing procedures and recommend new business processes complimentary to the capabilities of the proposed accounting solution. This information will be referenced during the training and implementation phases of the engagement, to ensure success in achieving your stated objectives.

Project Management

Key to the success of any business software implementation is the planning and ongoing review of its different phases and tasks. During the planning phase of the engagement, we will prepare implementation planning documentation, consistent with your stated requirements, detailing the specific tasks, resources, responsibilities and due dates of the implementation. We will meet with you and your designated team to agree on an implementation timeframe achievable by all parties. Throughout the engagement we will continue to monitor progress and make changes as necessary to ensure that your targeted go-live date is achieved.

Implementation

The Implementation process will consist of installation, training, go live assistance and ongoing support (see below). We specialize in rapid implementations, based upon our proven methodology used in over several hundred engagements.

Installation

Installation takes place early on in the process, allowing your organization to immediately utilize and practice new skills learned from the training process. It consists of loading the Dynamics-GP software to your network configuration and configuring initial system users and company setup information.

Training

After our preliminary planning meeting, we prepare a detailed training plan listing out the locations, dates, times and attendees of all sessions. Training on Dynamics-GP will occur over several weeks, consisting of classes both at our training facility and at your office. Our award-winning and certified training methodology integrates information gathered during the business process review phase with specific software functionality. Training will cover setup of master record information and will then progress to transaction and report training. Once live, we will then provide training on month end processes and executive reporting.

Go-Live Assistance and Ongoing Support

We provide your organization with go live assistance based on your comfort level and recommendations made during the initial business process review. Several methods of ongoing support are available, including phone, email and remote dial-in.